babu 18's Privacy Policy

This privacy policy applies to all users of the babu 18 platform. When you register, log in, or use any service on babu 18, you are considered to have agreed to the terms described in this policy. You should also read our Terms and Conditions alongside this policy, as both documents together form the complete agreement between the user and babu 18.

babu 18 always places the highest priority on the security of users' personal information. We believe that transparency and accountability are the foundation of a trustworthy online platform. In this policy, we clearly state what types of information are collected, why they are collected, and in what circumstances they may be shared with third parties.

1.1 Information You Provide Directly

We store the information you provide yourself during the registration process or while managing your account. This includes:

• Full name, username, and password
• Date of birth (for age verification — the service is for users aged 21 and above)
• Email address and mobile number
• Payment-related information, such as bKash, Nagad, Rocket, or bank account details (used only for processing transactions)
• Government-issued identity document details for identity verification (where applicable)

1.2 Automatically Collected Information

Certain information is collected automatically while you use the platform, which is used to improve our service quality:

• IP address and device information (operating system, browser version)
• Login time, session duration, and user activity logs
• Information collected from cookies and similar tracking technologies
• Referral source and navigation patterns

1.3 Transaction Information

A complete history of your deposits, withdrawals, and betting activity is stored in our system. This information is used to ensure account security, resolve disputes, and prevent fraud.

babu 18 uses collected information only for specific and lawful purposes. Those purposes are described in detail below:

2.1 Account Management and Service Delivery

Information is used to create, verify, and manage your account. This includes age verification, identity confirmation, and payment processing.

2.2 Security and Fraud Prevention

Information is used to detect suspicious activity, prevent unauthorized access, and ensure the security of your account. Your information is stored using SSL encryption and other security technologies.

2.3 Customer Support

Your information is needed to help resolve your issues in Bengali and English via 24/7 live chat and email. Our FAQ section can also help you find quick answers.

2.4 Platform Improvement

Anonymous statistics are used to analyze user experience, improve service quality, and add new features. Personally identifiable information is not used for this purpose.

2.5 Marketing and Promotions

With your consent, relevant offers, bonuses, and promotional information may be shared with you. You can opt out of such communications at any time.

Cookies are used on the babu 18 platform. Cookies are small text files stored in your browser that make your experience easier and more personalized.

The types of cookies we use:

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences, language selection, and other settings.
• Analytical cookies: Collect anonymous statistics to understand user behavior.
• Marketing cookies: To display relevant ads and offers, with your consent.

You can disable cookies through your browser settings, though this may limit some functionality of the platform.

babu 18 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Payment processors (such as bKash, Nagad, Rocket) and technology service providers, who may use the information solely for the purpose of delivering the required services.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Fraud prevention: To notify the relevant authorities in cases of identified fraud or illegal activity.
• Business transfers: In the event of a company merger or acquisition, though the new party will also be bound to follow the same privacy policy.

Third parties we work with are contractually bound to comply with babu 18's privacy standards.

5.1 Retention Period

Information is retained while your account is active and for a specified period after the account is closed. Some information may need to be kept for a longer period due to legal obligations and dispute resolution requirements. Once no longer needed, information is securely deleted.

5.2 Security Measures

babu 18 takes industry-standard technical and organizational measures to keep your information secure. Notable measures include:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Encrypted database storage
• Two-factor identity verification (OTP-based)
• Regular security audits and vulnerability assessments
• Restricted staff access policy — only authorized staff can access information

However, it is not possible to guarantee 100% security for data transmitted over the internet. We therefore advise users to keep their passwords secure and to notify us immediately of any suspicious activity.

Every babu 18 user has the following rights over their own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of any inaccuracies in your information.
• Right to deletion: You can request deletion of your information under certain circumstances, though this may not be fully possible where legal obligations apply.
• Right to object to processing: You can object to your information being used for marketing purposes.
• Right to data portability: You can request your information in a structured and accessible format.
• Right to withdraw consent: You can withdraw any previously given consent at any time.

To exercise these rights, contact our support team. We will endeavor to respond to your request within 30 business days after appropriate verification.

All services on babu 18 are intended solely for persons aged 21 or above. No information is knowingly collected from minors.

Age is verified at the time of registration, and babu 18 reserves the right to cancel any account registered with false information. In accordance with our Responsible Gaming Policy, we are committed to protecting minors and take a strict stance on this matter.

If a parent or guardian believes their child has accessed this platform without authorization, please contact us immediately. We will close that account and arrange for the relevant information to be deleted.

The babu 18 platform may occasionally contain links to third-party websites. These external sites have their own privacy policies, and babu 18 is not responsible for how your information is handled on those sites.

You are advised to read the privacy policy of any third-party site before visiting it.

babu 18 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. You are advised to visit this page regularly to stay informed about the latest policy.

If you have any questions, objections, or complaints about this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

We take your privacy seriously and are committed to properly addressing any concerns. To learn more about us, you can visit our About Us page.